Irish Language Service Framework
As a Dublin City Council service owner, I want a clear and fair framework which prioritises services by their Irish language impact, so that we can allocate Irish-speaking recruits where they matter most, create more everyday opportunities for citizens to use Irish, and meet upcoming legislative standards with confidence.
📊 Kano Analysis
View service prioritisation results from executive and community surveys.
🗺️ Explore Ecosystem
View and manage the Irish language ecosystem map.
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📋 Brief & Deliverables
Click any card to change status👔 Executives
📄 View Full ReportWhat this means in plain English
We surveyed 17 DCC executives to understand which Irish language services would delight citizens versus which are expected as standard. The results show no "must-have" services — meaning executives don't see any Irish language offering as essential infrastructure that citizens expect by default.
Instead, most services fall into two categories: Attractive (nice to have — would delight if present, but no disappointment if absent) or Indifferent (citizens don't particularly care either way). This tells us demand is lukewarm — Irish language services are seen as optional extras rather than core expectations.
Recommendation: Focus investment on the Attractive services (Libraries, Arts & Culture, Community, Recreation, Sports) where you'll get the most positive response, rather than spreading resources thin across indifferent areas.
Sample: n=17 DCC executives · Method: Kano Model survey
🌟 Top Opportunities (Attractive)
⏸️ Deprioritise (Indifferent)
👥 Community
Community Perception: The Irish-speaking community views all 25 features as essential (Must-Be). Language is a fundamental requirement, not a nice-to-have. This represents a stark contrast with executive perception where only features are viewed as Attractive or Indifferent.
All 25 Must-Be Features (Community Essential):
⚠️ Perception Gap Alert: Executives view these as Attractive (12) or Indifferent (13), while the community considers all 25 essential. This gap highlights a critical misalignment between stakeholder expectations.
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